FAQ
Shipping/delivery
We currently ship to the US & Canada. We will be adding more countries soon. Please sign up for our newsletter to keep up to date.
Shipment method
Orders shipping from the US will be delivered via USPS.
Orders shipping from Korea will be delivered via FedEx.
Customs & duties
Customers are responsible for any customs or duties for international shipments.
US orders shipped from within the US are not subject to any customs or duties. US orders under $800 shipped from Korea are exempt from duties.
Returns
We currently do not accept returns of teas or tisanes. For handmade ceramics and teaware, small variations in size, color, texture, etc. are considered normal and not considered defects.
If you an item is broken during transit, please contact us within 24 hours of receiving the package.
Contact
Still have questions? Please contact us.